Settings - Venue Rights

How to Manage Venue Rights in MeetingPackage

This guide explains how to manage venue rights in MeetingPackage using the settings panel. Venue rights determine what permissions each user has when managing venues on the platform. You can invite your colleagues to join and co-manage the properties with you.

Navigate to Venue Rights

• In the left-hand side menu, go to Settings.

• From the Settings list, select Venue Rights.

This section allows you to add or manage users and define their access rights to specific venues.

Select the Venue 

If you're managing multiple venues:

• Use the dropdown menu to select the correct venue.

• Then click Add New Moderator to assign access to that venue.

Add User Details

• Enter the first name, last name, and email address of the person you're inviting.

• Choose which permissions this user will have by ticking the boxes.

Assign Rights

You can assign any of the following permissions:

• Venue admin: Grants full control. Admins can invite or remove other moderators and modify users permissions. If you want to change the Admin rights from yourself to another user, you can do so after the other user has accepted the invitation. You can then click the round tab for Venue Admin to this person.

  Note: Admins don't necessarily have to have all rights, but every right has to be associated with at least one moderator.

• Email Permissions: Define which booking-related emails the user will receive. (Here is a list of which events will trigger an email for each email category)

  • Supplier pending emails:

    • All user and account related emails
    • An order in this status is cancelled by the venue
    • An order in this status is cancelled by the customer
    • An order in this status is updated by the customer
    • Reminder to confirm the order
    • A new booking
    • A new package booking
    • Last reminder to confirm the order
    • PMS integration - failure to create inquiry

  • Customer pending emails:

    • All user and account related emails
    • An order in this status is cancelled by the venue
    • An order in this status is cancelled by the customer
    • An order in this status is updated by the customer
    • The customer requests a hold date extension
    • The customer has confirmed the proposal

  • Confirmed booking emails:

    • All user and account related emails
    • A new confirmed package booking
    • A new instant booking
    • The customer has confirmed the proposal
    • An order in this status is cancelled by the venue
    • An order in this status is cancelled by the customer
    • An order in this status is updated by the customer
    • A payment was success
    • A refund was successful
    • A deposit was successful
    • A payment was not successful
    • Commission invoice reminder after the event
    • PMS integration - failure to create booking
    • PMS integration - failure to create a paid booking
    • PMS integration - failure to create a definitive paid booking

• Functional Permissions:

  • Edit venue: Full access to all core settings including Auto Cancellation, Instant Booking, Safe Meetings, Rates & Products, Statistics, Availability Change Message, Customers, Booking Engine, and Corporate Codes.

  • Edit orders: Gives access to view, edit, confirm or cancel bookings.

  • Edit calendar: Provides access to the Calendar view.

  • Payment: Enables the user to configure the venue's payment settings.

  • Distribution: Allows configuration of channel visibility and pricing via the Channel Manager.

Invitation & Status

• Click Save Changes. This triggers an invitation email to the user.

• The user will receive instructions to set a password and join the platform.

• Once they accept, their status updates to "Joined".

Summary

By properly managing user rights, you ensure operational efficiency and controlled access across your team.

For further support or detailed step-by-step guides, visit our Knowledge Base or contact our support team.