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  2. Manage Bookings & Enquiries

Quick guide to Bookings in MeetingPackage

How to handle all the different types of Meetings & Events requests venue can have.

Introduction & Background

This document walks through different booking types and booking handling.

Booking Types

There are 3 different booking types:

  • Instant booking
  • Enquiry with price
  • Enquiry without price

Instant booking

  • Meeting room has been flagged as Instant Bookable
  • Meeting room has a price

Enquiry with price

  • Meeting room has not been flagged as Instant Bookable
  • Meeting room has a price

Enquiry without price

  • Meeting room has not been flagged as Instant Bookable
  • Meeting room has no price given

Instant Booking setting

With instant booking setting the venue can additionally restrict when Instant booking is available.

Venue can set a maximum lead time in days after which the roomis available only as Enquiry.

Additionally, venue can define a maximum number of delegates for instant booking. Above the given value rooms are available only as Enquiry. 

 

Booking statuses

Enquiry with or without price will have a starting status ‘1.Supplier should confirm’.

If venue is able to confirm the Enquiry then they need to change the status to ‘2.Customer should confirm’

If booker accepts the offer then they will confirm the booking. 

Instant booking will get directly the status ‘3. Confirmed order’. 

 

Notifications via email

Once venue changes the booking an email is triggered to the booker notifying about the changes.

Once booker is adding notes to the booking an email is triggered to the venue.